Account & team
How do I manage my account and security?
My Accounts brings your brand settings, order preferences and account security into one place. You can update the sender name customers see, manage notifications and routing, and give your team their own access.
Where are my account settings?
Open Settings → My Accounts to manage basic information, routing, notifications, Shopify risk controls, timezone and security. Click Save Changes after editing.
What is the Brand name field for?
Your Brand name is the sender name on customer shipping labels. Set it in My Accounts to keep deliveries recognizable as your clothing brand. It is separate from the recipient’s details and company billing information.
Can I change my account email?
Your sign-in email is shown in My Accounts. To change it, open Contact support in the Help Center menu and identify the account you want to update.
How do I change or reset my password?
If signed in, open My Accounts → Security, enter the new password in both fields and save. If you cannot sign in, use password recovery and follow the reset email.
What does the timezone setting change?
The timezone setting controls how order timestamps, production cut-offs and reporting periods appear in your account. Choose your timezone in My Accounts, then click Save Changes.
How should my team sign in?
Give each teammate a sub-account rather than sharing your main login. You can choose permissions for designers, support and finance, so each person has access to the work they need. This also makes it easier to update access when someone’s role changes. Our How do I manage team members and permissions? shows how to set it up.