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Find answers to your questions about Airventory, with step-by-step guides to designing products, ordering samples and running your brand.

Popular guides

Start a clothing brand

Build a premium clothing brand without buying inventory.

Start a clothing brand

Build a premium clothing brand without buying inventory.

Your first sample

Order a printed sample in minutes, without connecting a store.

Your first sample

Order a printed sample in minutes, without connecting a store.

Printing & placement

Use prints up to 60 × 60 cm and additional garment placements.

Printing & placement

Use prints up to 60 × 60 cm and additional garment placements.

Shipping & delivery

Check prices and delivery times by country.

Shipping & delivery

Check prices and delivery times by country.

Airventory basics

Choose a garment

Compare tees, hoodies, fits, fabrics and construction.

Choose a garment

Compare tees, hoodies, fits, fabrics and construction.

Add your artwork

Upload, position and save your design in the canvas.

Add your artwork

Upload, position and save your design in the canvas.

Neck labels

Choose printed neck labels or woven batches from 20 labels.

Neck labels

Choose printed neck labels or woven batches from 20 labels.

Connect your store

Connect Shopify, WooCommerce or Etsy to fulfillment.

Connect your store

Connect Shopify, WooCommerce or Etsy to fulfillment.

Product templates

Save a design, order a sample or publish it to your store.

Product templates

Save a design, order a sample or publish it to your store.

Product costs

See the garment, print, branding and shipping costs.

Product costs

See the garment, print, branding and shipping costs.

Wallet & payments

Manage fulfillment funds and automatic payment.

Wallet & payments

Manage fulfillment funds and automatic payment.

Account & team

Update account details and manage your team.

Account & team

Update account details and manage your team.

White-label delivery

Your branding on the garment, with no Airventory branding on the parcel.

White-label delivery

Your branding on the garment, with no Airventory branding on the parcel.

Useful links

Browse the catalog

Shipping rates & times

Cost calculator

Browse all topics

Getting started

What is Airventory?

How do I start a clothing brand without inventory?

What are the minimum orders and sample options?

How do I order my first sample?

Products & materials

How do I choose the right garment?

How do I use size charts and measure garments?

How do I check stock and available colors?

What materials, inks and care instructions apply?

Which hoodies and sweatshirts do you offer?

Artwork & printing

How should I prepare artwork for a sharp print?

What print areas and placements are available?

How closely will the print match my mockup?

What is the difference between DTG and DTF?

How do I upload and position my artwork?

Labels & packaging

What neck label options are available?

What packaging and branding options are available?

How do I order and apply a woven neck label?

How do I create a printed neck label?

Will my customer see Airventory anywhere?

Store connections

Which stores can I connect to Airventory?

What should I do if my store is not syncing?

How do I edit templates and published products?

How do I connect my store?

How do I connect Shopify to Airventory?

How do I publish a product to my store?

How do I move an existing product to Airventory?

How does Shopify risk management work?

Orders & production

What do the order statuses mean?

Can I change or cancel an order?

How long do production and dispatch take?

What is automatic routing?

How do I find orders and unpaid carts?

How do you check quality?

Shipping & tracking

What are the shipping prices and delivery times?

How do I track an order?

How do I fix address and delivery problems?

How do international delivery and customs work?

Pricing & billing

What goes into the product and printing cost?

How do I set prices and estimate profit?

What fees does Airventory charge?

How do customer and fulfillment payments differ?

How do taxes, invoices and currencies work?

What if a payment fails or an order stays unpaid?

How do I pay for Airventory orders?

How do the wallet and automatic payments work?

How do I manage billing and shipping addresses?

Returns & order issues

How do I report a print or product problem?

How do returns and exchanges work?

What should I do if an order arrives damaged or wrong?

Account & team

How do I manage my account and security?

How do I manage team members and permissions?

How do I manage email notifications?