Account & team
How do I contact support and get help faster?
If you need a hand, contact us from the Help Center sidebar. Include the order, product or account details related to your question so we can help you without unnecessary back-and-forth.
How do I contact Airventory?
Open Contact support in the Help Center menu. For an account question, write from the email linked to your Airventory account. For an order question, include the Airventory order number.
What should I include for an order question?
Include the Airventory order number, any storefront order reference and what you need help with. Add the tracking reference for a delivery issue, the payment reference for a billing issue, or clear photos for a product fault.
What should I include for a technical problem?
Tell us which product or store is affected, what you were trying to do, what you clicked and what happened instead. Include the exact error message and a screenshot of the relevant screen if possible. That helps us reproduce the issue and investigate it. Leave out passwords and full card details. You can also use the app’s Report Issue option.
How do I follow up on a support request?
Reply to the same support conversation with any new information. This keeps your order details, screenshots and earlier replies together, so we can continue from where the conversation left off. If the problem concerns another order, include that order number as well. Our How do I find orders and unpaid carts? can help you locate it.
How do I report a dashboard problem?
Click Report Issue in the app’s left sidebar, choose the category and explain the issue or suggestion. You can attach PNG, JPG or PDF files up to 5 MB. Include the affected product or order and the steps that led to the problem, so the report has enough context for us to investigate. You can open the dashboard here.
