Returns & order issues
What should I do if an order arrives damaged or wrong?
Report a damaged, defective or incorrect item within 7 days of delivery. Once approved, Airventory refunds or replaces it at no extra cost.
What information should I note about the problem?
Contact support within 7 days of delivery with the Airventory order number, affected product, quantity and a description of the problem. Approved damaged, defective or incorrect items are refunded or replaced at no extra cost.
Which photos should I send?
Include:
A clear photo of the whole garment.
A close-up showing the damage, print issue or incorrect detail.
For a measurement issue, the garment laid flat with a measuring tape at the points shown in its size chart.
How do I report the damaged or incorrect order?
Use Contact support in the Help Center menu and send the order details and photos together. Keep the item until support confirms whether a return is needed.
What happens after I report a problem?
Once approved, we provide a refund or replacement at no extra cost. Refunds are processed within 1–3 days; your bank may take longer to display the credit. A replacement follows normal production and shipping times.
How should I keep my customer informed?
Tell the customer you are resolving the issue with Airventory and share the confirmed remedy. Airventory refunds you; any refund to the retail customer is processed through your store. How do returns and exchanges work?