Returns & order issues
How do returns and exchanges work?
Airventory refunds or replaces approved damaged, defective or incorrect items at no extra cost. Report the issue within 7 days of delivery; approved refunds are processed within 1–3 days.
What if the product is damaged or wrong?
Report damaged, defective or incorrect items within 7 days of delivery with the order number and clear photos. Once approved, Airventory provides a refund or replacement at no extra cost. Approved refunds are processed within 1–3 days, with bank processing time added separately. What should I do if an order arrives damaged or wrong?
What if a customer wants a different size?
Change-of-mind returns and size exchanges are handled under your store’s policy because each item is made to order. If Airventory sent the wrong size or a defective garment, report it as an incorrect or damaged order instead.
Should customers return parcels directly?
Do not send a garment back until support provides the return instructions for that order.
How should I write my store policy?
Your policy should clearly explain delivery times, returns, exchanges and how customers can reach your brand. Keep it consistent with the products you sell and the consumer rights that apply to your business. Airventory handles fulfillment, while you manage the retail relationship with your customer. Our shipping page gives you the delivery estimates to use as a starting point.