Shipping & tracking
How do I fix address and delivery problems?
Find help with address changes, missing parcels and failed deliveries. If a parcel is confirmed lost, Airventory provides a refund or free reshipment.
I entered the wrong address. What should I do?
Contact support immediately with the Airventory order number and the full corrected address. We will check whether it can still be updated before shipment processing or dispatch. Changing your saved address in Settings does not change an existing order. You can find the affected order using the How do I find orders and unpaid carts?.
Tracking says delivered, but the parcel is missing. What next?
Check the delivery address, any safe places, and whether someone in the household or reception accepted the parcel. Look at the carrier’s delivery photo or proof of delivery if one is available. If you still cannot locate it, send support the order number, tracking reference and what you have already checked. You can find the carrier link in your Airventory order.
What happens if a parcel is lost, returned or undeliverable?
For a failed delivery or returned parcel, send support the order number, tracking reference and carrier’s latest update. If the parcel is confirmed lost, we provide a refund or free reshipment, with no extra production charge.
Should I place another order?
Ask support to investigate the original shipment first. A confirmed lost parcel qualifies for a refund or free reshipment, so you do not need to pay for a replacement while we resolve that claim.