Pricing & billing
How do I manage billing and shipping addresses?
You can save your business billing details and the delivery addresses you use regularly. Keeping them in the right place makes repeat orders easier and helps you avoid mixing up the payer and the recipient.
How do billing and shipping addresses differ?
Your billing address belongs to the person or business paying Airventory. The shipping address belongs to the person receiving the parcel, which might be you for a sample or your customer for a storefront order. They do not need to match. You can save your billing details and choose the right delivery address when ordering.
How do I save my billing address?
Open Settings → Billing Address, enter your billing details and select Set as default billing address if you want to reuse them. Click Save Changes. For VAT and tax-number information, see How do taxes, invoices and currencies work?.
How do I save a shipping address?
Open Settings → Shipping Address and enter the recipient’s name, contact information and full delivery address. Click Save Changes when it is complete. The default option is useful for an address you use regularly, such as where you receive your samples.
Will changing the default update an existing order?
Changing a saved default does not update an order you have already placed. If an existing order has the wrong address, open that order and contact support as soon as possible with the corrected details. The Can I change or cancel an order? explains what to send and why timing matters.
Where can I find tax and invoice information?
For VAT, tax-number entry and invoice requests, see How do taxes, invoices and currencies work?.