Orders & production
Can I change or cancel an order?
If you need to change or cancel an order, contact us as soon as possible. We will check its progress and help you with the options still available before production or shipping has moved too far.
Can I change a paid order?
Contact support with the Airventory order number and the change you need as soon as you notice it. We will check how far the order has progressed and whether it can still be amended. Changes can become impossible once production has started, so it is best not to wait. You can find the order through the How do I find orders and unpaid carts?.
Can I cancel an order?
You can discard an unwanted unpaid cart yourself from Orders → Unpaid Orders → three-dot menu → Discard. The dashboard warns that discard cannot be undone. For a paid order, contact support immediately with the order number so we can check whether production can still be stopped.
Can I correct the delivery address?
Contact support immediately with the order number and corrected address. How do I fix address and delivery problems?
Does cancelling in my store cancel fulfillment?
Cancelling or refunding an order in your storefront does not confirm that its Airventory fulfillment has stopped. Check the Airventory order separately and contact support to request cancellation. We will confirm what can still be done based on its progress. Our How do customer and fulfillment payments differ? explains why the retail order and fulfillment order are handled separately.