Shipping & tracking
How do I track an order?
You can follow a shipment from your Airventory order once tracking is available. Shipping notifications can also keep you updated without having to check the dashboard each time.
Where is my tracking link?
Open your order’s shipment details to use the carrier tracking link. Tracking and fulfillment status also sync back to Shopify, which sends customer shipping emails using your store’s notification settings. Enable Shipping & Dispatch Updates for your own Airventory account emails.
Why is there no tracking yet?
Tracking appears at the shipping stage. Check the order status to see whether it is awaiting approval or payment, or is in production. How long do production and dispatch take?
What does label created mean?
“Label created” means the shipping label has been prepared. The carrier’s collection or acceptance scan confirms when the parcel has entered its network. It can therefore show a created label before the first carrier scan appears. You can follow the carrier link from your order details for the latest update.
What if tracking has stopped updating?
Check the last carrier event against the destination’s shipping estimate. If the parcel appears delayed, send support the Airventory order number, tracking reference and latest tracking event. We can use those details to investigate the shipment. The How do I fix address and delivery problems? explains what to check if the parcel cannot be found.