Returns & order issues
How do I report a print or product problem?
Send the order number and clear photos of the garment and print issue. Approved production faults qualify for a refund or replacement at no extra cost.
What information do you need?
Report the issue within 7 days of delivery. Include the Airventory order number, product, affected quantity and a short description, with a whole-garment photo and a close-up. Use Contact support in the Help Center menu.
What photos help with placement or measurements?
For a placement issue, photograph the whole garment and the area around the design so we can see where the print sits. For measurements, lay the garment flat and photograph the tape at the points used in its size chart. These photos let us compare the item with the product you ordered. Our How do I use size charts and measure garments? shows how to use the correct chart.
How do I check a print-placement issue?
Compare the finished garment with the saved design and our print-placement guidance, then send photos of the actual issue. What print areas and placements are available?
Should I return the garment?
Keep the garment until support provides any return instructions. Once a production fault is approved, we refund or replace it at no extra cost. What should I do if an order arrives damaged or wrong?