Store connections
How does Shopify risk management work?
Shopify risk controls let you hold flagged orders for review before Airventory fulfills them. You can choose whether high-risk orders, medium-risk orders or both should need your attention first.
Where do I set risk controls?
Open Settings → My Accounts and find Shopify risk management. You can enable Block high risk orders, Block medium risk orders, or both, then click Save Changes. These settings let you decide which Shopify risk flags should stop an order from proceeding automatically.
What happens when an order is blocked?
A blocked order is held in Airventory for you to review rather than being fulfilled automatically. Open it and check the risk information in Shopify before deciding whether to proceed. The controls use Shopify’s risk ratings, giving you a review step within your fulfillment process. You can How do I find orders and unpaid carts?.
Should I block high-risk orders?
We recommend enabling Block high risk orders so you can review flagged payments before production. Block medium risk orders is off by default because the dashboard reports that around 80% of medium-risk orders are safe to ship. Check Shopify’s risk analysis, payment and customer details before releasing a held order.
Does this cancel or refund the Shopify order?
The setting holds Airventory fulfillment for review; it does not cancel or refund the Shopify order. Those actions remain separate in your storefront, just as your customer’s retail payment is separate from your Airventory fulfillment payment. Our How do customer and fulfillment payments differ? explains that distinction.