Privacy Policy

Effective Date: 8/25/25

Airventory (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you use our website, platform, and related services (together, the “Services”).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: name, email address, phone number, billing and shipping details.

  • Account Data: login credentials, brand or product catalog information you upload.

  • Order & Fulfilment Data: customer names, addresses, order details, shipping information.

  • Payment Data: processed securely via third-party payment providers; we do not store card details.

  • Technical Data: IP address, browser/device information, cookies, usage logs.

  • Marketing Data: newsletter subscriptions, ad tracking (e.g. Meta Pixel, Google Analytics).

2. How We Use Information

We use personal information to:

  • Provide and operate the Services, including order fulfilment.

  • Communicate with you regarding your account, orders, or inquiries.

  • Improve and secure our website and Services.

  • Send marketing communications with your consent.

  • Comply with legal obligations (e.g. tax, fraud prevention).

3. How We Share Information

We may share personal information with:

  • Service Providers and Partners who support operations (e.g., factories, logistics providers, payment processors, email platforms, analytics services).

  • Affiliated Brands: where Airventory processes data on behalf of brands, we act as a Data Processor and only handle data under their instruction.

  • Authorities: if required by law, regulation, or legal process.
    We do not sell personal information.

4. Cookies & Tracking

We use cookies and similar technologies to operate our site, measure performance, and run marketing campaigns. You can adjust cookie preferences through your browser settings or opt-out where legally required.

5. Legal Basis (for UK/EU Users)

We process personal data on the following bases:

  • Contract (to fulfil orders and provide Services).

  • Consent (marketing, cookies).

  • Legitimate interests (security, site improvement, fraud prevention).

  • Legal obligation (tax, compliance).

6. Data Retention

We retain personal information only as long as necessary:

  • Order/account data: as required for business and legal obligations (typically up to 6 years).

  • Marketing data: until you opt out.

  • Technical logs: periodically deleted or anonymised.

7. International Transfers

If we transfer data outside the UK or EU, we use safeguards such as Standard Contractual Clauses or equivalent protections.

8. Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.

  • Object to or restrict certain processing.

  • Withdraw consent (for marketing/cookies).

  • Request data portability.
    To exercise these rights, contact us at contact@airventory.io.

9. Security

We implement technical and organisational measures (encryption, access controls, secure hosting) to protect personal data. However, no system is completely secure.

10. Children’s Privacy

Our Services are not directed to individuals under 16, and we do not knowingly collect their data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date.

12. Contact Us

For any questions about this Privacy Policy or your personal data, please contact:
Email: contact@airventory.io